Replacement

Our goal is for every order to arrive safely and meet your expectations, bringing satisfaction from the moment it is received. Although careful attention is given to packaging and shipping, there may be occasions where something does not go as planned. If you encounter any issue with your order, it is important to contact us promptly. Customers should reach out within thirty days of the confirmed delivery date so that the situation can be reviewed while details are still recent. At this time, direct exchanges are not available, and all concerns are evaluated individually to determine whether a replacement or refund is appropriate.

When reporting a problem such as a damaged or incorrect item, providing clear evidence is essential. A well-lit photograph that clearly shows the issue allows the support team to better understand what occurred and decide on the most suitable resolution. Accurate documentation helps streamline the process and reduces the need for additional back-and-forth communication.

It is also necessary to distinguish between actual defects and acceptable variations. Minor differences can occur during production and are considered normal. These may include slight cosmetic imperfections, small differences in alignment or positioning, or minor variations in printed elements. Such characteristics do not impact the usability or authenticity of the item and therefore are not considered valid reasons for replacement.

Packaging is designed to protect the product throughout handling and transit, but it may occasionally show signs of wear. Small creases, scuffs, or surface marks on the packaging can happen during shipping and do not necessarily indicate that the item inside has been damaged. For this reason, packaging imperfections alone are not treated as grounds for replacement or refund.

For items that are sold as blind assortments or mystery selections, each unit is shipped randomly. This means that specific versions or variations cannot be requested or guaranteed. If a replacement is approved for such an item, the replacement will also be selected at random, and it may differ from the original.

Clothing items follow similar support guidelines, with additional considerations. If an item is delivered in the size that was originally ordered, it cannot be returned or replaced for sizing reasons. Customers are encouraged to review all size information carefully before completing a purchase to ensure the best fit.

In situations where a package is returned due to incorrect address details, refusal of delivery, or other issues related to the customer, a restocking fee of up to twenty percent of the purchase price may apply. If there are delivery complications, customers should contact the shipping carrier directly to arrange redelivery or make necessary adjustments. Any additional fees associated with these changes are the responsibility of the customer.

Product availability may also affect the outcome of a request. If an item is no longer in stock or cannot be replaced, a refund may be issued instead. All resolutions are determined based on the specific circumstances of each case, including inventory status and the information provided during the review.

If you require assistance with an order or would like to submit a request, contacting the support team is the most effective way to begin. The aim is to offer clear communication, reasonable solutions, and reliable support so that even when issues arise, they can be handled in a fair and efficient manner.